Privacy Policy

What Remember Wren does

Remember Wren is for parents. You start a short voice chat with Wren, an AI blue fairywren, on your own phone, and your children join in. Wren files each child's sayings and milestones onto that child's private timeline. Only a signed-in parent can start a chat, and Wren only listens while a chat is open.

What we collect

From you: your email address (to sign in), your children's first names and birthdates, your household's time zone, and any family members you add (the name your children call them, such as Nanna, how they are related, and their birthday if you give it), along with your family's own moments and the interview questions you write or change.

From your children, during a chat you start: what they say to Wren, which is turned into text so Wren can reply and file it; their sayings and milestones as text on their timeline; and, only if you have given consent as their parent, short voice clips of their sayings and the recording of each chat until its clips are made.

From your children, during an interview you run: their answers to each question, as you type them, with the date and their age, and, only if you have given consent as their parent, a short voice clip of each answer recorded on your phone, or a short video clip when you choose video for that interview. Video needs consent that names video, so a family that consented before video arrived is asked again, without losing any clip. Without consent a recorded answer stays on your phone. Video is never sent to Deepgram or any AI.

We do not ask for your children's surnames, addresses, photos or location.

How we use it

Only to run Remember Wren for your family: to hold the chat, file what was said on the right child, build your family's calendar of moments and the questions for each one, show you each child's timeline and answers with their age at the time, and play their voice and video back to you.

Nothing is public. We do not sell your family's data or share it with anyone you have not invited, we show no ads, and no one, including us and our providers, uses it to train AI.

Who handles it for us

These companies process data only on our behalf, under their data protection terms, and for no other purpose. Several of them are in the United States, so some of your family's data is processed there.

• Deepgram turns speech into text during a chat and when voice clips are made, and speaks Wren's voice. Every request is sent with Deepgram's opt-out, so it keeps the audio only while processing it and never uses it to improve its models.
• LiveKit carries the live call between your phone and Wren. It records nothing.
• Anthropic runs Claude, the AI Wren uses to talk, to sort what was said onto each child, and to answer your questions about your saved memories. Anthropic does not train its models on our data.
• Tigris stores voice and video clips, and for now a copy of each book you make, in a private bucket that only our server can read.
• Neon stores your family's records (in Sydney).
• Fly.io runs our server (in Sydney).
• Clerk handles signing in. It holds your email address.
• Microsoft 365 sends our emails, including the consent email.

How long we keep it

Sayings, milestones, interview answers and voice and video clips are kept until you delete them, because they are the keepsake you asked us to keep. You can delete an answer, a child, a family member, all of your memories, or your whole account at any time.

Family members you add, and the questions you write or change, are kept until you delete them or your account. Deleting a family member also deletes the interviews about them and the answers and voice and video clips in those interviews.

The full recording of a chat is only needed to cut each child's voice clips. It is deleted once the clips are made, or once they cannot be made (for example when the recording could not be turned into text), and nothing from the chat is waiting for you to file. If a clip fails to save, the recording is kept until it can be. Deleting a child also deletes any chat recordings still kept, because they may hold that child's voice.

The written transcript of what your family said in a chat is only needed to file it. Your family's words are removed from it once the chat is filed. Wren's side of the chat is kept with the chat so we can check that she never gives advice.

Turning voice and video clips off deletes every voice clip, video clip and chat recording straight away. Your written sayings, milestones and answers stay.

A family circle link works until you stop it or delete it. Hearts and voice notes sent back through a link are kept until you delete them, the link or your account. Stopping a link keeps them; deleting the link deletes them.

The QR codes in a child's book work until you stop them in the app, or delete the child or your account.

While we test Remember Wren before launch, a copy of each book you make is kept in our private storage so we can check that books come out right. The copies are deleted when we stop keeping them, before launch, or when you delete the child, all of your memories or your account. A copy is a snapshot: deleting a single saying or answer does not change a copy already kept. Turning voice and video clips off does not delete them, because a book holds words, not voices.

A consent email that is not confirmed expires after 30 minutes, and the request is deleted when a new one is made or consent is given.

Your email address is kept by Clerk while you have an account and deleted when you delete your account.

Sharing with your family circle

You can make a private family circle link for someone, such as Nanna and Pop, and send it from your phone. It shows them, in their browser and with no account, only the children and moments you choose for that link: the questions, your children's answers and their age at the time, and their voice and video clips. Clips are shown only when your consent covers sharing with your family circle, which families who consented before 10 November 2026 are asked to give again. Each link is a long random address that only works until you stop it, is never listed anywhere and asks search engines not to index it. Clips play through links that expire after 10 minutes.

The family you invite can tap a heart on an answer and record a voice note back to you. Before a voice note is sent they agree to it being kept for you. Their name as they type it and their voice note are stored in our private storage, are never sent to any AI, and only you can play them in the app. You can delete any note.

You can also make a PDF book of a child's year in the app and share it from your phone. While we test Remember Wren before launch, we keep a copy of each book you make in our private storage, so we can check that books come out right. You can see these copies under Past books in the app. If you turn on its QR codes, each recorded answer in the book gets a code that opens a private page with that child's answers from that year, in any browser and with no account. Anyone holding the book can scan the codes, so share it as you would a family photo album. Recordings play through the codes only under the same consent as the family circle; otherwise the page shows the words only. The codes work until you stop them, and stopping them, or deleting the answer, the child or your account, makes every printed code stop working at once.

Your children's voices and videos

We keep a child's voice or video only after a parent gives consent. How depends on your phone's region setting. In the United States and its territories, India, South Korea, China and Brazil, whose laws ask for verified parental consent, and whenever we cannot tell your region, we email you a notice and a code, you type the code into the app, and we email you a confirmation. Everywhere else you read the same notice in the app, tap Yes, I consent, and we email you a confirmation. Until then Wren still saves what was said as text, but keeps no voice or video.

You can turn voice and video clips off at any time in Settings. That deletes every voice clip, video clip and chat recording straight away and stops new recordings.

Your rights

You can see everything we hold about your children in the app. In Settings you can delete a child (with their sayings, milestones, answers and voice and video clips), delete all of your memories, or delete your account, which also deletes your sign-in. Deletion removes the voice and video files from storage first, then the records. You can also ask us to review, correct or delete your family's information, or to stop collecting it, by emailing us.

Keeping it safe

Everything travels encrypted. Voice and video clips are stored in a private bucket and played back through short-lived links. Only you can see your family's timeline, and the family you invite sees only what you choose for their link.

Deleting your account

See how to delete your account and data.

How to contact us

Email hello@rememberwren.com with any question about your family's information, or to ask us to review or delete it.